At Smartdrop, we want you to be happy with your purchase.

Returns

You may request a return within 30 days of receiving your order. To be eligible, your item must be unused, in its original packaging, and in the same condition that you received it.

To start a return, please contact us with your order number and the reason for your return.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include photos of the item and packaging so we can resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund. If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear.

Non-Returnable Items

For hygiene and safety reasons, certain personal care products cannot be returned once opened or used unless they are faulty or damaged.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team through our Contact page.